Florida home furnishing retailer miami may have to shut down because of safety concerns
Posted On July 27, 2021
Florida home furnishing retailer mondo was ordered to close after the company’s online sales portal received an influx of complaints about customers getting into dangerous situations.
According to a letter from the Florida Department of Law Enforcement, mondo’s online marketplace had nearly 1,400 complaints about people getting into situations where they “were unable to safely enter or leave their home due to personal or personal injury.”
The company was forced to suspend sales and temporarily shut down its website in order to address the issues.
The company is now working with the Department of Consumer Protection and the Florida Emergency Management Agency to review its policies and procedures and determine how it can implement safety protocols for future events.
While mondo will be allowed to reopen, it will have to make a few changes, including limiting the number of people it can sell its furniture at a time and reducing the number it will allow to buy items.
It will also be forced to reduce the number people it will offer online shopping.
“We are taking this matter seriously and have put in place safety protocols to prevent any future safety issues,” a spokesperson for mondo told The Miami Herald.
Mondo, which has more than 1,300 stores in Florida, has been operating under a temporary restraining order since April, but has faced backlash for its safety protocols and its failure to implement them.
The temporary restraining orders prohibit businesses from selling items from outside the state, and prohibit sales of items from stores outside the Florida mainland.
It also bans businesses from offering discounts for customers who pay in cash or credit cards, and restricts the amount of products that can be sold for any reason.
In September, the company issued a safety advisory that it is “working with the Florida Public Safety Commission to further assess the company and its practices, and to identify any areas of concern.”
According to the Florida Daily News, monda’s safety concerns are not the only ones with which the company is grappling.
According to the paper, it was also ordered to hire more safety inspectors for its online marketplace and to limit sales of its products in the state.